Terms and Conditions

Last updated on 2019-07-15

These Terms and Conditions ("Terms", "Terms and Conditions") govern your relationship with https://www.snapserv.net website including all subdomains (the "Service") operated by SnapServ Mathis ("us", "we", or "our"). Please read these Terms and Conditions carefully before using the Service. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Purchases

If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases. We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons. We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.

Availability, Errors and Inaccuracies

We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other web sites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Subscriptions

Some parts of the Service are billed on a subscription basis ("Subscription(s)"). You will be billed in advance on a recurring and periodic basis ("Billing Cycle"). Billing cycles are set either on a monthly or annual basis, depending on the type of subscription plan you select when purchasing a Subscription.

At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or SnapServ Mathis cancels it. You may cancel your Subscription renewal either through your online account management page or by contacting SnapServ Mathis customer support team.

A valid payment method, including credit card or PayPal, is required to process the payment for your Subscription. You shall provide SnapServ Mathis with accurate and complete billing information including full name, address, state, zip code, telephone number, and a valid payment method information. By submitting such payment information, you automatically authorize SnapServ Mathis to charge all Subscription fees incurred through your account to any such payment instruments.

Should automatic billing fail to occur for any reason, SnapServ Mathis will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.

Fee Changes

SnapServ Mathis, in its sole discretion and at any time, may modify the Subscription fees for the Subscriptions. Any Subscription fee change will become effective at the end of the then-current Billing Cycle. SnapServ Mathis will provide you with a reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective. Your continued use of the Service after the Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.

Refunds

Except when required by law, paid Subscription fees are non-refundable.

Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service. You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Copyright Policy

We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on the Service infringes the copyright or other intellectual property infringement ("Infringement") of any person. If you are a copyright owner, or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement that is taking place through the Service, you must submit your notice in writing to the attention of "Copyright Infringement" of abuse@snapserv.net and include in your notice a detailed description of the alleged Infringement. You may be held accountable for damages (including costs and attorneys' fees) for misrepresenting that any Content is infringing your copyright.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by SnapServ Mathis. SnapServ Mathis has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that SnapServ Mathis shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

Limitation of Liability

In no event shall SnapServ Mathis, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Additional Terms of Service

By agreeing to these Terms, you also agree to our product-specific Terms and Conditions listed below this paragraph, which are grouped by the name of the product they are referring to. These additional Terms and Conditions extend our base Terms listed on this page and are subject to the same guidelines and policies.

  • You will receive a SUB-ALLOCATED PA object at RIPE, which offers you the ability to create your own assignments.
  • You must provide us with some kind of identity proof, e.g.: company registration papers or passport scan.
  • You must notify us in case of any changes to your customer data.
  • You must ensure that all data within the RIPE database is valid and up-to-date at all time.
  • You must document your address space usage properly according to the official RIPE guidelines.
  • You must not use these ranges for any forbidden activities, including but not limited to:
    • Any form of spamming or bulk mailing
    • Copyright infringing activities
    • Torrent directories or trackers linking to copyrighted content
    • Denial of Service attacks
    • Tor exit nodes
    • Utilizing the service in any manner that violates applicable law.
  • You must pay a penalty fee of CHF 10.- per IP address, if you cancel the service and one or more addresses within your allocated space are blacklisted according to zen.spamhaus.org.
  • No refunds are being offered, service is cancellable at the end of the month.
  • You will receive a ALLOCATED-BY-LIR object with your ordered size at RIPE, which offers you the ability to create your own assignments.
  • You must not make any assignments larger than /48 in total per customer without contacting us.
  • You must provide us with some kind of identity proof, e.g.: company registration papers or passport scan.
  • You must notify us in case of any changes to your customer data.
  • You must ensure that all data within the RIPE database is valid and up-to-date at all time.
  • You must document your address space usage properly according to the official RIPE guidelines.
  • You must not use these ranges for any forbidden activities, including but not limited to:
    • Any form of spamming or bulk mailing
    • Copyright infringing activities
    • Torrent directories or trackers linking to copyrighted content
    • Denial of Service attacks
    • Tor exit nodes
    • Utilizing the service in any manner that violates applicable law.
  • No refunds are being offered, service is cancellable at the end of the month.
  • You will receive your own PI space assignment from RIPE NCC with us as your sponsoring LIR.
  • You must not use this space for customers / other people, as it is only meant for you as an end user.
  • You must sign an end user assignment agreement provided by us.
  • You must provide us with some kind of identity proof, e.g.: company registration papers or passport scan.
  • You must notify us in case of any changes to your customer data.
  • You must ensure that all data within the RIPE database is valid and up-to-date at all time.
  • You are fully responsible for this space and can move it to another sponsoring LIR at any time.
  • No refunds are being offered, with the exception of rejected requests where we were unable to negotiate an acceptable solution, which will grant a 75% refund.
  • Service is cancellable at any time, but the yearly fee for any commenced year has to be paid.
  • You will receive your own ASN assignment from RIPE NCC with us as your sponsoring LIR.
  • You must sign an end user assignment agreement provided by us.
  • You must provide us with some kind of identity proof, e.g.: company registration papers or passport scan.
  • You must notify us in case of any changes to your customer data.
  • You must ensure that all data within the RIPE database is valid and up-to-date at all time.
  • You are fully responsible for this space and can move it to another sponsoring LIR at any time.
  • No refunds are being offered, with the exception of rejected requests where we were unable to negotiate an acceptable solution, which will grant a 75% refund.
  • Service is cancellable at any time, but the yearly fee for any commenced year has to be paid.
  • You will receive a free IPv6 BGP tunnel for education/research purposes.
  • You must acknowledge that this is a free fair-use and best-effort service provided by us - there are no guarantees at all.
  • You must acknowledge that we reserve the right to cancel your tunnel at any time.
  • You must agree to keep your bandwidth usage at a minimum, otherwise we might throttle or shut the peering temporarily.
  • You must agree to react to abuse notices within 24 hours, otherwise we might temporarily shut down your tunnel if required.
  • You must agree to our peering policy, which is available at https://as200753.net.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance. SnapServ Mathis its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Switzerland, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us.